Address:
Helix Water District
7811 University Avenue
La Mesa, CA 91942
Phone:
619-466-0585

Enterprise System Catalog:

Vendor and product:
Microsoft Corporation, Exchange
System purpose:

Enterprise electronic mail (email)

Categories/types of data:

Emails, attachments, contacts, calendars and events

Dept./primary custodian:
Information Services
Frequency of collection:
Every day
Frequency of update:
On demand (automated)
Vendor and product:
Cayenta, Cayenta Utilities
System purpose:

Customer information management; service order management; utility billing and customer payment collection.

Categories/types of data:

Customer contact information; customer names, addresses, phone numbers, email, etc. Customer payment information, account history and water service history.

Dept./primary custodian:
Customer Service
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
Hyland Software, Inc., OnBase
System purpose:

Electronic document storage, retrieval and retention pursuant to the District's records retention policy. For example, board documents, work orders and various customer service documents.

Categories/types of data:

Board reports, minutes, agendas; work orders; property rights documents.

Dept./primary custodian:
Secretarial
Frequency of collection:
As needed
Frequency of update:
As needed
Vendor and product:
NEOGOV, Insight
System purpose:

Job posting, recruitment and applicant tracking system.

Categories/types of data:

Applicant information, resumes, job descriptions.

Dept./primary custodian:
Human Resources
Frequency of collection:
As needed
Frequency of update:
As needed
Vendor and product:
Helix Water District, Custom Cobol ERP
System purpose:

Perform enterprise resource planning functions of the District.

Categories/types of data:

General accounting, budgeting, fixed assets, inventory, work orders, payroll, time entry, and human resources data.

Dept./primary custodian:
Information Services
Frequency of collection:
As needed
Frequency of update:
As needed
Vendor and product:
Microsoft Corporation, Sharepoint
System purpose:

Content management, department-specific sharing sites, team calendaring.

Categories/types of data:

Calendars, documentation, user guides, document templates.

Dept./primary custodian:
Secretarial
Frequency of collection:
As needed
Frequency of update:
As needed
Vendor and product:
GE Grid Solutions, Smallworld Core Spatial Technology
System purpose:

Geographic information system; spatial analysis; tracking water infrastructure assets

Categories/types of data:

Water network features (pipes, hydrants, valve, etc.); cadastral features; recorded maps; legal property information.

Dept./primary custodian:
Information Services
Frequency of collection:
Every day
Frequency of update:
Every day
Vendor and product:
Invoice Cloud Inc., Invoice Cloud Web & IVR
System purpose:

PCI-compliant online bill payment service

Categories/types of data:

Customer payment information, payment history, payment and billing preferences.

Dept./primary custodian:
Customer Service
Frequency of collection:
Every day
Frequency of update:
On demand (automated)
Vendor and product:
AutoDesk, AutoCAD
System purpose:

Computer aided drafting and design

Categories/types of data:

Engineering drawings

Dept./primary custodian:
Engineering
Frequency of collection:
As needed
Frequency of update:
As needed